Outrageous Bill

This happened last month (December 2007) in Singapore's world class international facility. Customers are charged a rounded UP amount in the bill when the total was not a multiple of a dollar. Take a look at the Rounding item in the bill below. Absolute nonsense!

Kudos to the cashier who decisively offered a 10% discount on the total bill after I brought this to his attention - apparently I was the first one to notice this (during dinner time on a super busy
day). He explained that the billing system was centralized by the entire facility and that individual outlets had no control over the system.

Suddenly I am ashamed to call myself a programmer (I make some assumptions how this could have happened).

Even if you have to perform rounding, you NEVER make the customer pay for it.

I greatly worry about the quality of the highly paid engineers and system analysts employed by one of the most prominent world-leading organization in the country (or the contractors they hire) that developed, tested and commissioned such a system, allowing such a glaring mistake to be released.